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Freshdesk

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// current subprocessors (48)

  • Amazon Web Services, Inc.
    Purpose
    Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers.
    Location
    US, EU, AUS, IND, ME
  • SendGrid, Inc.
    Purpose
    The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so.
    Location
    US
  • SendGrid, Inc.
    Purpose
    SendGrid provides transactional email delivery services within FireHydrant.
    Location
    US, EU
  • Twilio Inc.**
    Purpose
    Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.
    Location
    US
  • Twilio Inc.
    Purpose
    Twilio provides a platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging through FireHydrant.
    Location
    US
  • FullContact Inc.
    Purpose
    Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc.
    Location
    US
  • Rchilli Inc.
    Purpose
    RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System.
    Location
    US
  • Automattic Inc.
    Purpose
    Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers.
    Location
    US, EU
  • Mailgun Technologies Inc.
    Purpose
    Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users.
    Location
    US
  • Snowflake Inc.
    Purpose
    Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.
    Location
    US, EU, AUS, IND
  • Appcues, Inc.
    Purpose
    Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.
    Location
    US
  • Inline Manual Ltd.
    Purpose
    Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.
    Location
    US
  • Calendly, LLC
    Purpose
    Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat.
    Location
    US
  • Google LLC
    Purpose
    Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.
    Location
    US
  • Google LLC
    Purpose
    Google Fonts is a catalog of open-source fonts and icons, which makes it easy to integrate expressive type and icons seamlessly.
    Location
    US
  • Google LLC
    Purpose
    Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. This enables the agent to provide multilingual support.
    Location
    US, EU, AUS, IND
  • Google LLC
    Purpose
    Google Cloud Services and Google Vertex provide infrastructure and cloud computing services for FireHydrant including AI computing services using Anthropic Models.
    Location
    US, EU
  • Microsoft Corporation
    Purpose
    Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console.
    Location
    US, EU, IND, AUS*****
  • Microsoft Corporation(Citus Data)
    Purpose
    Citus Data, Inc. a company held by Microsoft Inc., is used by us to collect customer feedback on the product. In case, a customer wishes not to participate in the survey, it can be disabled from the settings within the product.
  • Dropbox, Inc.****
    Purpose
    Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory.
    Location
    US, EU, AUS
  • Workato Inc.
    Purpose
    Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps.
    Location
    US, EU
  • Merge API, Inc.
    Purpose
    Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API.
    Location
    US, EU
  • Hertza L.L.C. D/B/A ZeroBounce
    Purpose
    Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations
    Location
    EU
  • Cloudflare, Inc***
    Purpose
    Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure.
    Location
    US, EU, AUS, IND, ME
  • Databricks, Inc.
    Purpose
    Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations
    Location
    US, EU, AUS, IND, ME
  • e6data Inc
    Purpose
    e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.
    Location
    US, EU, AUS, IND, ME
  • Wiz Inc.
    Purpose
    Wiz is used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfigurations, and exposure detection. It provides visibility into workloads, data, and identities, enabling proactive identification and prioritization of security issues.
    Location
    US, EU, AUS, IND, ME
  • Bugsnag
    Purpose
    Provides us with error tracking and reporting for FireHydrant services
    Location
    US
  • Datadog
    Purpose
    Provides performance measurement and log analysis for FireHydrant services.
    Location
    US, EU
  • Honeycomb (Hound Technology, Inc)
    Purpose
    Provides performance measurement and log analysis for FireHydrant services.
    Location
    US, EU
  • Posthog
    Purpose
    Provides FireHydrant with product usage reporting
    Location
    US, EU
  • Pusher
    Purpose
    Supports FireHydrant services by providing real-time browser updates
    Location
    US, EU
  • Segment
    Purpose
    Provides marketing analytics and reporting for FireHydrant services.
    Location
    US, EU
  • Stripe
    Purpose
    Support FireHydrant customers to purchase and process credit card transactions in FireHydrant.
    Location
    US
  • Recall.ai
    Purpose
    Providing video transcription services for the FireHydrant services
    Location
    US, EU
  • AssemblyAI
    Purpose
    Providing audio transcription services for FireHydrant
    Location
    US, EU
  • Snipply, Inc. dba Velt.dev
    Purpose
    Providing realtime text collaboration tooling within the FireHydrant services.
    Location
    US, EU
  • Intercom
    Purpose
    Provides support functions and communications for FireHydrant services.
    Location
    US
  • Salesforce
    Purpose
    Provides sales and support automation for FireHydrant services.
    Location
    US
  • Zendesk
    Purpose
    Provides support communications for FireHydrant services.
    Location
    US
  • Freshworks Technologies Private Limited
    Location
    India
  • Freshworks Australia Pty. Ltd.
    Location
    Australia
  • Freshworks Technologies UK Ltd.
    Location
    United Kingdom
  • Freshworks GmbH
    Location
    Germany
  • Freshworks SAS
    Location
    France
  • Freshworks Technologies Pte. Ltd.
    Location
    Singapore
  • Freshworks Technologies B.V.
    Location
    Netherlands
  • Natero Ireland Limited
    Location
    Ireland

// recent changes

No changes spotted yet.